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Privacy Policy

Policy Statement​​
 

Effective date: 13/09/2025
 

Holistic ADHD Therapy is committed to protecting your privacy and handling your personal information respectfully and securely. This Privacy Policy explains what information we may collect when you visit or use this website, how we use and store it, who we may share it with, and the rights you have in relation to your information.

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Information we collect
 

We may collect the following types of information:

Personal information you provide directly

  • Name, email address, phone number and other contact details when you submit an enquiry or booking request via our web forms or email.

  • Any information you choose to include in your message 
     

Information collected automatically:
 

  • Technical data such as IP address, browser type, device type, pages visited, referral source, and approximate geographic location.

  • Website usage data collected via cookies and third-party analytics (for example, Google Analytics may collect aggregated demographic and interest data).
     

Sensitive health information
 

If you become a client we will collect and hold clinical and health information as part of your treatment record (for example: presenting concerns, clinical assessments, treatment plans and outcome notes). Health and sensitive information is managed with extra care and is treated as sensitive information under applicable law.
 

Please note: For confidentiality and safety, avoid sharing detailed clinical information or crisis disclosures via standard website enquiry forms or email. If you are in crisis or at immediate risk, contact emergency services or crisis supports in your area.
 

Why we collect and how we use information
 

We collect information to:
 

  • Respond to enquiries and booking requests.

  • Provide and manage counselling services (including telehealth).

  • Improve and personalise the website and our services.

  • Monitor and analyse website usage patterns.

  • Meet legal, professional and regulatory obligations.
     

We will only use your personal information for the purposes described above or for any other purpose you authorise.
 

Sharing with third parties
 

We may share personal information with:
 

  • Service providers who help operate our website (e.g., website host, email provider, booking/telehealth platforms, payment processors).

  • Third-party analytics providers (e.g., Google Analytics) to help us understand how people use our website.

  • Legal or regulatory bodies where required by law, or to protect the safety of a person or the public.
     

We do not sell personal information to third parties. When we share data with service providers, we require them to protect it and only use it for the services they provide.

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Cookies and analytics
 

We use cookies and similar tracking technologies to improve site functionality and to analyse site usage. You can disable or remove cookies via your browser settings (this may affect site functionality). For Google Analytics, you can use the Google Analytics opt-out browser add-on to prevent your data from being used by Google Analytics.
 

Data security
 

We take reasonable technical and organisational measures to safeguard personal information, including:

  • Secure servers and HTTPS encryption for data in transit.

  • Access controls limiting who can view personal data.

  • Regular review of our security practices.

No system is completely secure; while we strive to protect your information, we cannot guarantee absolute security.
 

Data retention
 

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal or professional obligations, or to resolve disputes. Clinical and health records are retained in line with professional and legal requirements. If you would like details about retention periods that apply to your records, please contact us.
 

Your rights and choices
 

You may:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information (subject to legal or professional retention obligations).

  • Opt out of direct marketing or withdraw consent for particular uses.
     

To exercise these rights, please contact us using the details below. We will respond to requests in a timely manner and may need to verify your identity before taking action.

If you are unhappy with our response, you can lodge a complaint with the Office of the Victorian Information Commissioner (OVIC) or the Office of the Australian Information Commissioner (OAIC), depending on the issue.

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Links to other websites
 

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites — please review their privacy policies before providing personal information.
 

Changes to this Privacy Policy
 

We may update this Privacy Policy from time to time. The “Effective date” above indicates when the policy was last revised. We encourage you to check this page periodically for updates.

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